Terms of service
Overview
This website is operated by The Cookie Edit. Throughout the site, the terms “we”, “us” and “our” refer to The Cookie Edit.
By visiting our website and/or purchasing from us, you agree to these Terms of Service.
Products
We make and sell edible cookie products, including colour-in cookie kits, themed cookies, custom cookies and party favours.
Because many of our products are handmade, small variations in colour, shape, decoration and appearance may occur. These variations are part of the handmade nature of our products and do not necessarily indicate a fault.
Product photographs are provided as an accurate representation of our products, but colours may appear slightly different depending on your screen or device.
Orders
By placing an order, you confirm that the information you provide is complete and accurate.
Please carefully check:
- product selection
- quantity
- personalisation
- spelling
- delivery details
- required dates
before submitting your order.
For personalised or custom orders, we may not be able to make changes once production has begun.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, pricing information is incorrect, or we are unable to fulfil the order. If we cancel an order that has already been paid for, we will provide an appropriate refund.
Pricing and payment
All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.
Applicable delivery charges will be shown before you complete your purchase.
Payment must be completed through the payment methods available at checkout.
Food information and allergens
Customers are responsible for reviewing the ingredient and allergen information provided for our products before purchasing or consuming them.
If you have questions about ingredients, allergens or dietary requirements, please contact us before placing your order.
Custom and personalised products
Customers are responsible for providing accurate wording, names, dates, colours, themes and other personalisation instructions.
Where appropriate, we may contact you to clarify your requirements before production begins.
Handmade custom products may vary slightly from photographs, examples or digital references.
Shipping and delivery
Processing and delivery are subject to the timeframes outlined in our Shipping Policy.
Please ensure your delivery address is correct when placing your order and contact us as soon as possible if you notice an error.
Returns, refunds and cancellations
Returns, refunds and cancellations are handled in accordance with our Return & Refund Policy.
Nothing in these Terms limits any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand consumer law.
Website information
We aim to keep information on our website accurate and current. However, occasional errors may occur in product descriptions, pricing, availability or other information.
Where we discover an error affecting an order, we will contact you and work with you to resolve it.
Intellectual property
Unless otherwise stated, the content of this website, including our branding, photographs, graphics, written content and original designs, belongs to The Cookie Edit or is used with permission.
Our website content may not be reproduced, copied or used commercially without our permission.
Prohibited use
You must not use our website:
- for unlawful purposes
- to interfere with the operation or security of the website
- to submit false or misleading information
- to infringe the rights of another person or business.
Third-party services
Our store is hosted using Shopify and may use third-party services for payments, shipping and other website functions.
Your use of some of these services may also be subject to the relevant third party’s terms and privacy practices.
Consumer rights
The Cookie Edit is a New Zealand business selling goods to consumers. Your purchase is subject to applicable New Zealand consumer protection laws.
Nothing in these Terms is intended to exclude, restrict or modify rights that cannot legally be excluded.
Changes to these Terms
We may update these Terms of Service from time to time. The current version will be published on this website.
Governing law
These Terms are governed by the laws of New Zealand.
Contact information
Questions about these Terms can be sent to:
The Cookie Edit
Email: thecookieeditnz@gmail.com
Website: thecookieedit.co.nz