Frequently asked questions
How will my cookies arrive?
All cookies are individually packaged for freshness.
Are the colouring pens edible?
To make your creation, our pens are made of 100% approved, edible ingredients. Each ingredient is approved under the Foods Standards Australia & New Zealand (FSANZ). Ingredients include water, glycerin (for retaining moisture), propylene glycol (for keeping the edible ink, ink-like in consistency), colours and preservatives.
How much is shipping?
We provide shipping with Courier Post couriers for a flat rate of $8. Cookie boxes can be shipped within 2-3 business days of order placement. Once it has been dispatched from our bakery, we cannot control delivery. We suggest ordering with plenty of time before needing your cookies.
What comes in a Colour-In Cookie Kit?
Your selected number of cookies, ready to colour.
Every 6 cookies includes 10 edible markers in different colours.
All cookies are individually packaged for freshness.
Do you make custom cookies?
Yes. We also offer custom cookies, themed cookies and party favours. Please contact us if you have a custom request and we will do our best to accommodate.
Can I order for a particular birthday or event date?
Yes. We recommend ordering ahead of your event date. If your event is close, contact us before ordering and we'll let you know whether we can accommodate you. You can leave a note with your order when your event is so we can do our best to make sure they arrive in time. Alternatively if you are ordering in advance and want them delivered closer to the time, leave us a note.
How long do the cookies keep?
Approximately 3 months when stored correctly.
How should I store the cookies?
Store at room temperature in a cool dry place, away from heat and direct sunlight. Do not refrigerate.
Do the cookies contain allergens?
Our cookies contain gluten, egg and milk. Full ingredients and allergen information is available on each product.
How long does my order take to prepare?
Contact us if you have a quick turn around and we will try our best to accommodate. Typically we require 2-3 business days to bake and prepare your order.
Can I return or refund my order?
As our products are food items, we don't offer returns for change of mind. If your order arrives damaged, incorrect or there is a problem with the product, please contact us as soon as possible and we'll work with you to put it right. No changes can be made to your order once it has been processed. Your rights under the New Zealand Consumer Guarantees Act still apply.